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FAQ Warranty
 

Warranty

Import Notice:
Once the to-be repaired item has been received, Terasic will send out an inspection report within 7 days. After the next 7 days, customers will need to decide if the item is to be repaired. If no further instruction from the customer is received by Terasic within 180 days, the item will be disposed.

Quality Assurance

Terasic Technologies Inc has received Altera 2006 Supplier Excellence Award for its outstanding partnership & support in recognition of consistently superior yields, quality, and overall service performance.

Terasic Technologies Inc has stringent quality control procedures to ensure providing the best quality products to customers worldwide. Terasic Technologies Inc has met ISO 9001 quality standards and has received the certification. We will continually improve the quality of our products and the processes of the deliver to achieve our commitment - serving our customers in every best way we could offer.

90 Day Limited Warranty

Terasic Technologies warrants its products against defects in materials and workmanship for a period of 90 days from the date of purchase. If you discover a defect, Terasic Technologies. will, at its option, repair or replace. After 90 days, products can still be sent in for repair or replacement. There will be some inspection/labor/repair fee.

Shipping costs will be covered by the sender. The customer may optionally choose to send via Terasic's discounted account.

Disclaimer

Warranty does not apply if the product has been altered, modified, or damaged. Terasic Technologies makes no other warranty of any kind, expressed or implied, including any warranty of merchantability, fitness of the product for any particular purpose even if that purpose is known to Terasic Technologies, or any warranty relating to patents, trademarks, copyrights or other intellectual property. Terasic Technologies shall not be liable for any injury, loss, damage, or loss of profits resulting from the handling or use of the product shipped.

How to return a product

When returning, please follow the steps given below:

  1. Please fill in our online Return Materials Authorization (RMA) form. We will send you an notification with RMA number after receiving your request. No packages will be accepted without the RMA number clearly marked on the outside of the package.
  2. If the shipping address is different from that filled in RMA form, please advise us in advance. Or, we will send the product back according to the information given in RMA form.
  3. Ship the defective part(s) with your own forwarder to:
    Terasic Technologies Inc.
    11F., No.176, Sec.2, Gongdao 5th Rd,
    East Dist, Hsinchu City,
    Taiwan 30070
    Tel: 886-3-5750880
    Fax: 886-3-5726690
      

 

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